Every time Ive used TNT I've had a problem.
First time they were the couriers for our new 2k+ fridge, they made it fit through the front door because they refused to take it through the back door (uhh that sounds wrong), result one brand new damaged fridge, complained and claim it on insurance. They come to deliver the second new one, this time using the back door but breaking the door arch in the process.
Second time was buying parts off a sponsor here, after two weeks I rang TNT, who said ring back with the consignment number, or atleast where they are coming from. Ring back, the dumb bitches tells me it will crash there entire network if she does a search, Im like I work for a computer solutions company and that is not going to happen unless you employ moudly bananas for your IT department. Finally got onto someone with 2 cents, who told me there was no such delivery. The parcel turned up the next day.