Umai Naa!!
R.I.P APY-88V :(
- Joined
- Jun 17, 2006
- Messages
- 195
- Reaction score
- 1
- Points
- 0
- Age
- 39
- Location
- Sthn H'Lands, NSW, Aust.
- Website
- www.aus12.org
- Members Ride
- VR S1 Exec. A4 3.8L
From the other side of the counter...
Customer roars in, and screaches to a halt. Abandons his car right in the middle of the workshop. Gets out and yells "I've just driven all the way from Cooma (A fair distance from us), and my car has been running like **** the whole time, and I want it fixed now!!"
Me: Um, have you been here for work, previously?
Him: NO! As I said, I'm from f**king Cooma!
Me: Ok. So did you ring ahead and arrange an appointment with our service advisors?
Him: No, because I want my car fixed now, and I'm not leaving until it is!
This is the bull**** we have to deal with from drop-kick customers all the time. We are one of the most under-paid trades in the country, yet we're still supposed to be at everyones beg and call. If you don't like the service, go elsewhere.
As for your wiper blades, if you didn't want them replaced, you should have said so when you dropped it off. Some service departments have policies whereby wiper blades are replaced at every service.
As for your tyre rotation and balance, once again, some service departments have policies on this too.
Perhaps you were blinded by paranoia, and the work was actually carried out, as stated.
Yes, some dealerships do have managerial, and organisational issues, but I highly doubt they are going out of their way to blatantly rip people off.
TT and ACA have a lot to answer for.
- Offended Holden Service Technician.
Customer roars in, and screaches to a halt. Abandons his car right in the middle of the workshop. Gets out and yells "I've just driven all the way from Cooma (A fair distance from us), and my car has been running like **** the whole time, and I want it fixed now!!"
Me: Um, have you been here for work, previously?
Him: NO! As I said, I'm from f**king Cooma!
Me: Ok. So did you ring ahead and arrange an appointment with our service advisors?
Him: No, because I want my car fixed now, and I'm not leaving until it is!
This is the bull**** we have to deal with from drop-kick customers all the time. We are one of the most under-paid trades in the country, yet we're still supposed to be at everyones beg and call. If you don't like the service, go elsewhere.
As for your wiper blades, if you didn't want them replaced, you should have said so when you dropped it off. Some service departments have policies whereby wiper blades are replaced at every service.
As for your tyre rotation and balance, once again, some service departments have policies on this too.
Perhaps you were blinded by paranoia, and the work was actually carried out, as stated.
Yes, some dealerships do have managerial, and organisational issues, but I highly doubt they are going out of their way to blatantly rip people off.
TT and ACA have a lot to answer for.
- Offended Holden Service Technician.