Welcome to Just Commodores, a site specifically designed for all people who share the same passion as yourself.

New Posts Contact us

Just Commodores Forum Community

It takes just a moment to join our fantastic community

Register

Torque Converter 07/2023

crabrob41

New Member
Joined
Mar 21, 2019
Messages
4
Reaction score
8
Points
3
Age
82
Location
Bongaree
Members Ride
VF sv6 storm wagon
2015 VF Storm wagon has just started to vibrate and was diagnosed to be torque converter by local Holden dealership.
Have informed me they have no idea of any previous problems and have been quoted $2801 to replace!
This is not what I expected with only 81000K on the clock and was purchased from this dealership !
Why has Holden hidden this problem and not helping loyal customers!!!
 

Skylarking

Well-Known Member
Joined
Feb 3, 2018
Messages
10,125
Reaction score
10,583
Points
113
Age
123
Location
Downunder
Members Ride
Commodore Motorsport Edition
A Torque Converter should be a life of vehicle component (or a long lived component that should last much much longer than 81,000kms if the lock up clutch control algorithm correctly handles slip and heat build up). IIRC there was an issue with 6L80E TC were a manufacturing fault in a batch of vehicles caused a cracked snout and vibrations. Sadly Holden didn't address this known product defect via recall. Maybe someone can point to a service bulletin that quantifies the TC issue...

Luckily Australian Consumer Law requires products sold within Australia to be fit for all the purposes for which goods of that kind are commonly supplied, acceptable in appearance and finish, free from defects, safe and durable. Also of relevance is that the the law doesn't specify an end date for such requirements (like a manufacturers voluntary warranty does)...

In this instance, I'd say the dealer that sold you a car has failed to meet their legal obligations to provide a vehcile free from defect, safe and durable as required under ACL, even after 81,000kms and 8 years...

Best to read up on ACL and your statutory warranty rights so you can get some background on the subject. I've made many comments that contain extracts, links and references to ACL within the Sudden Loss of Power Steering WHEN DRIVING thread so jump into that and read.

Then when you've got more of a handle on the law, ring the QLD Office of Fair Trading and have a chat to them about your problem. They'll be able to direct you on the best way forward. After you understand your rights, go back to the selling dealer and have a talk with them and let them know you want this defect corrected under your ACL statutory at no cost to you... Maybe they'll understand they can't pull the wool over your eyes any longer and you *and them) may avoid ending up in QCAT :cool:

Just remember, with ACL, it's the selling dealer's issue to resolve. You shouldn't concern yourself with Holden (the manufacturer who built the car) or their voluntary warranty and it's length and expiry date.... such is a back office issue for the dealer to recoupe its loss on the defective product they sold. So ACL should have you covered (though you may have to fight for it) ;)

PS: Why has Holden hidden this issue and is not helping customers? Well they shafted their customers and dealer network when they announced Holden's closure, because big knobs in Detroit cared more for their bonuses and US auto union than us peasants down under :mad:
 

RevNev

Well-Known Member
Joined
Dec 9, 2020
Messages
2,587
Reaction score
3,506
Points
113
Location
Adelaide
Members Ride
VF II SSV Redline Ute
2015 VF Storm wagon has just started to vibrate and was diagnosed to be torque converter by local Holden dealership.
Have informed me they have no idea of any previous problems and have been quoted $2801 to replace!
This is not what I expected with only 81000K on the clock and was purchased from this dealership !
Why has Holden hidden this problem and not helping loyal customers!!!
I'd personally get a diagnosis and quote from a transmission specialist rather than an old Holden dealer as many of their staff wouldn't know their backside from their elbow!
 

dassaur

Well-Known Member
Joined
Jun 10, 2020
Messages
1,312
Reaction score
1,204
Points
113
Location
Sydney
Members Ride
VF Calais V V8 Wagon
And even if it is the TC, that price is outrageous for a factory one. I paid $1600 for a proper aftermarket 2800 stall and then 850 to mechanic to swap it.
 

NJD-1992

Well-Known Member
Joined
Mar 16, 2021
Messages
313
Reaction score
527
Points
93
Age
32
Location
Adelaide
Members Ride
VF-S2 SV6 Commodore
"Loyal Customers" has zero bearing anymore. Holden is long stone cold dead. GM doesn't give a toss about you, me or anyone else who long to keep our VF's going. It's the sad reality, but the reality none the less. My dads local dealer dried to charge over $350 to replace the plugs on his MY17 SV6, that's without fitment!

Your option is to go via Skylarking route, and fight them with ACCC and consumer law. I agree that the converter should not have failed, but, look at the threads with various other issues that arguably shouldn't have happened (such as LS3 piston slap) and be prepared for a **** fight.

Alternatively, go via RevNev's route. Get a tranny specialist to do a second diagnosis and see what the go is. FYI, I wouldn't buy the converter if needed from Holden. You can get the identical GM part (As in literally from the same factory) via Amazon from the US, with free international prime shipping (on 20KG of metal!) for hundreds less than you'll get it from Holden

There was a known issue with the 6L45 converters. Due to the tight fitment, they machine back a portion of the weld connecting the snout to the converter body. This is where cracks often develop

I'd personally get a diagnosis and quote from a transmission specialist rather than an old Holden dealer as many of their staff wouldn't know their backside from their elbow!

My favourite was when again on Dad's SV6, he noticed the roof antenna base was loose from factory. They didn't initially get to tightening it at the service, because I quote

"Rear seats need to be removed to pull down headliner to tighten antenna"
 

RevNev

Well-Known Member
Joined
Dec 9, 2020
Messages
2,587
Reaction score
3,506
Points
113
Location
Adelaide
Members Ride
VF II SSV Redline Ute
My favourite was when again on Dad's SV6, he noticed the roof antenna base was loose from factory. They didn't initially get to tightening it at the service, because I quote

"Rear seats need to be removed to pull down headliner to tighten antenna"
I bet they'd charge to remove the roof lining to access the antenna base but of course, they'd just pull the back of roof lining down and tighten it up.
 

crabrob41

New Member
Joined
Mar 21, 2019
Messages
4
Reaction score
8
Points
3
Age
82
Location
Bongaree
Members Ride
VF sv6 storm wagon
Great news! have just been advised that the Holden Dealership is replacing my Torque Converter free of charge!
There is hope sometimes if you persevere, aye.
 

Batca

Well-Known Member
Joined
Sep 5, 2014
Messages
301
Reaction score
6,182
Points
93
Location
Perth
Members Ride
Vf ssv sportwagon
Great news! have just been advised that the Holden Dealership is replacing my Torque Converter free of charge!
There is hope sometimes if you persevere, aye.
Nice work
 

vr304

Well-Known Member
Joined
Feb 9, 2013
Messages
2,840
Reaction score
1,650
Points
113
Location
Auckland, New Zealand
Members Ride
2007 ssv manual
Great news! have just been advised that the Holden Dealership is replacing my Torque Converter free of charge!
There is hope sometimes if you persevere, aye.
Awesome mate, just out of curiosity how did they come to that conclusion?
 
Top