I might have to check out Blacktown after all, track down this Vinnie guy...
Well, I've been out of it for a few weeks as I've had an ACL reconstruction (which I'm recovering from very well, btw) and had left the car with the dealer for around two weeks.
After one week, they called to say they couldn't find anything wrong. I told them to hold on to the car, and I would call Holden customer assistance for advice.
Well, they sounded helpful. I gave them your TAS case number Tim, and they said they'd look it up and pass any useful info on to the dealer in regards to the issue. They sounded helpful. I explained to them that my specific concern was that the dealer believed that the car was behaving within parameters, but I disagreed. They said to leave the car with the dealer and they'll sort it out. They sounded helpful.
I got a call on the 4th of April from Holden customer assistance. Paraphrasing: 'We've been speaking to the manager and they can't find anything wrong with the car.'
I asked if they had chased up Tim's TAS case for details.
'Oh, we have that number written down'
Essentially, it took HCA two days to call me and repeat what the dealer was telling me. They hadn't done anything except call the dealer to find out what I had already told them.
I repeated that I did not believe that the car was behaving within parameters, and asked that HCA call when they have some useful info.
Another week passes and I call the dealer. They said they 'drove it every morning they had it, but couldn't notice the problem.'
I went to pick up the car on the 10th of April and convinced the service manager to go for a drive.
He drove for around ten minutes, and every time the car flared from 2nd to 3rd, I commented; Each time he said he didn't notice anything.
I asked if I could drive back to the dealership, which he allowed.
When he was driving, I noticed that he is heavier-footed than I am, so I accelerated at my normal rate -about 5%-10% throttle (just enough that the car changes below 2000)
The flare was dramatically more pronounced than when accelerating heavily; He still denied noticing.
I eventually got him to admit that he felt what I was talking about, but he was adamant that it was still within parameters.
I assured him that occasionally the flare is more pronounced than it is currently exhibiting to us, which didn't evoke a response.
The only thing he suggested was he would call me when the Holden rep / regional manager came around, I could bring the car in and he would make a decision. I accepted, and got a call that night saying that he was visiting tomorrow morning. I had an appointment with my surgeon, so I told him I'd call when that was over. The next day I called, but by the time I did, the rep had left.
I've booked the car in for the 05/05/2012 which is the next time the rep is visiting.
On that night, April 11th, HCA called to update me on the case and advise that my car is booked in on such and such a date so that the rep can assess the issue.
I asked them if they had any luck with Tim's case number, 'oh, our system can't access those cases'
Which is the opposite of what I'd been told several calls ago.
I wish they'd at least get their facts straight. I was told that HCA would pass Tim's case number on to the rep, 'who has access to the info in TAS cases', so that he has some knowledge about the issue.
Again, HCA sounded helpful, but I've learnt by now that they don't know what they're doing. I'm betting a case of Crownies that the rep never gets the case number forwarded to him.
The last thing I should mention is why I'm not being taken seriously. I'm a nice guy. I don't yell at people doing their job because I know what that's like. It seems though, this is precisely what you need to do to get anything nowadays.
NOTE: I'm tired, I might have missed small details, or borked some dates, but I think it's close enough.
Damo