Factory Servicing

[Fu Manchu]

So as per my post earlier in What did you do to your car today I found that the oil wasn’t changed.
https://forums.justcommodores.com.au/threads/what-did-you-do-to-your-car-today.148258/page-997

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Now even if not all the oil came out and it was diluted it would not look like that. I’ve never seen new oil look like that after 3 days. Not in any car.

It wasn’t changed. That is a brand new engine with 13000. It’s first “service”. That amounts to an oil change.
I could do that in 30mins with a cup of tea.

So of course I’ll have a chat with the service manager about that oil. Failing that, I’ll contact Hyundai Australia to ask for clarification.

So I just went out to the car to check the camera. It was driven around the suburb. Not sure why. It did a loop.

As expected the camera was disconnected when they parked in the service bay. That’s fine. It’s common practice. However they never reconnected it meaning if the car was involved in an accident we have nothing.

Open to some advice on this.
I can’t take the car to them tomorrow because we need it for taking the young bloke to the hospital. So I’ll just have these photos.

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The service reminder has also not been reset.

So I go through things to find out what each service entails. Nothing anywhere.

If anyone can find what the services are, let me know. All I found was propaganda relating to how good their servicing is. Not what it is.

So I find a link to workshop manuals on Hyundai Australia.
That will have the list of service requirements at each service.
I get this:
https://aasra.com.au/

I’d expect, as the owner, that I could access what is required to be done at each service. No. No I can’t.

Let’s also point out that after the rear panels were replaced in the boot, the sill panel contacted the the latch on the tail gate. So they were all a bit out. This has scratched the two panels. So to prove the fault I used pink liquid chalk on one part. Closed the tailgate and opened it and there’s the liquid chalk on the tailgate latch. So contact is being made.

They adjusted the rubber bump stops and said it was fixed. It’s not. That doesn’t change the height of the tail gate.

Now you guys know I’m extremely capable of fixing this myself to a better standard than they can, as evidenced to this point. I can’t access factory manuals for the car, can I. I’m incompetent as someone who does not work for Hyundai. Hmm. I’d have actually changed the oil, and changed it quicker.

I also can not find any information about oil filters for it.
2022 Hyundai Santa Fe Turbo Diesel if anyone can get a reference. I’d feel much better changing the oil myself in between services. I did find reference to it being a taller version of the Alloytec oil filter.

I found one place under the air filter that might be the filter housing. That air filter assembly and associated parts have not been touched because the dust and screws, hose clamps haven’t been touched. Not unless they used tongs.

There is an oil access panel underneath. Some scrivets off and the maybe drain plug looked untouched. It could also have been the filter housing. Therefore the filter housing is also the drain point.

 

[hademall]

It’s so sad to say, but these workshops are not only rip off merchants but are also fecking useless at what they are supposed to be doing.
Back in the day I bought a new 1979 Ford Escort. Took it for its first service to the dealer and when I went to pick it up, I found they hadn’t changed the plugs which was apparently part of the first service. They didn’t check the tyres or the spare tyre, and God only knows what else they didn’t do.
I knew they hadn’t changed the plugs or checked the tyres, because I’d marked the position of the plugs and let the spare tyre down before taking it in. When I pointed this out to the service manager, he looked at me rather sheepishly and apologised for the negligence and inexperience of the apprentice.
Needless to say, I just handed the key back and told him I’d be back in an hour

 

[JRNZER]

Hyundai service at the Brisbane dealer I go to isn't much better.
Waited 6 months to get a new clutch, No apology for it taking so long.
Book in for a service and ask for a loan car, Get told no.
4 year old car has been back 4 times for repairs and parts repainted, Would have only been 3 times if they hadn't stuffed up and had to redo some work.

Hope you get some sort of success with them

 

[Dayvo]

My daughter has a Hyundai and has had a few problems with their servicing . Her outer door handle snapped off, so it was replaced under warranty, only problem was it wasn't painted just raw plastic not even primer. She went back and they said oh you didn't say you wanted it painted. Second time was she was pulled over by the jacks as one of her number plate lights weren't working. I decided to replace the globe myself . Turned out there was no globe holder or wiring . Had the same problem with oil filter part number in the end I went to the supercheap site and typed in the rego number which gave me the part numbers for oil and air filter.

 

[figjam]

I have never had a diesel, but in a previous life I worked with a group of blokes with Toyota turbo diesels whose enjoyment was getting their 4WDs bogged on the weekend for fun. This was in the days before everybody had a turbo diesel shopping SUV.
They all changed their oil at 5,000km max, as it was black and thin, as I have seen ......... an expensive 'hobby'.
I am sure that you are resourceful enough to overcome this 'extended servicing' dealer recommendation.

From wrong thread.

 

[MasterOfReality]

With the oil it could be just a diesel thing, it goes black quite quickly. A few people on the 200 series facebook group I'm a member of seem to think they got ripped by Toyota as their oil was black a few days after a service.

 

[Skylarking]

A relative had a 2010 Hyundai which had some detail about all the tasks that should be done at each service listed both in the owners manual and on the Hyundai public web. Such made it easier for owners to know what one got for their money and for them to check those tasks were actually done by the stealership

That car was a good daily that clocked up lots of kms and the relative had few issues occur and none were mechanical. Unfortunately, the few issues that did occur were outside factory warranty and Hyundai didn't want to standing by their product. I gave the relative a few primers about ACL so they were well charged for a fight. Those issues were an electric window not opening and a couple of other electric gremlins I can’t remember. They won their fight in the end but it shouldn’t be a fight… I‘d hate to think how much of a shitshow it would have been if there was any mechanical issues because the stealership didn’t change the oil as required.

Sadly, with the next model Hyundai bought out circa 2012 as purchased by another relative, they noticed all the info as to what tasks were done at each service had disappeared from the owners manual. Such info was still on their web site but a few years later that info also disappeared

Removing such information only serves the manufacturer and their dealers. Those dealers then find it easier to cheat their customers (and if they are caught, simply blame the apprentice who is being taught by them how to cheat customers)… It’s one fooked up world (supported by weak regulators)

 

[figjam]

With the oil it could be just a diesel thing, it goes black quite quickly. A few people on the 200 series facebook group I'm a member of seem to think they got ripped by Toyota as their oil was black a few days after a service.

So what would be a good idea to get the engine 'clean' ?
Put in a flush, dump the old oil, put in some el-cheapo oil for a short run to get everything up to operating temp, dump that and the change every 5,000km (?).
My son will be here on the weekend with his turbo diesel Sorento, so I will be having a look at it, just for shits and giggles..

 

[Ginger Beer]

I wouldn't piss on a dealers service centre

I don't even deal with dealers purchasing a new car, that is a brokers job, the broker also always gets a better price than I have been able to get

For serving, any licensed mechanics can fill out a log book, it is the law and will not affect warranty in any way

If I or anyone in my "circle of trust" has a new car that I want to keep the log book servicing up to date on, we take it to my local "trusted" mechanic, that way I know I am not getting stooged by a stealership

My local joint only ever charges for what I ask for with the parts or fluids that I request or supply, they also typically go over the whole car and check everything, occasionally fixing minor issues for free

They don't have the name "stealerships" for no reason

Plus I know when they road test the cars, some young idiot mechanic isn't giving it a flogging, I've watched them on some of the work lease cars, cold reving engines and zooming off down the road on a "test drive"

My local mechanic would kill any mechanic or apprentice if they did that, but, they are all "car guys" and not a stealership money making production line with the only thing they think of is getting the most money out of you for as little time, effort and care as possible

 

[Fu Manchu]

I’ll be taking it elsewhere next time.
Back to our regular guys that do stuff when I don’t have the time. Good people.