VCoz
Active Member
- Joined
- Jun 21, 2012
- Messages
- 153
- Reaction score
- 107
- Points
- 43
- Location
- Brisbane
- Members Ride
- VF2 Calais SW LS3 MY16
I love my car but my battle has just begun ... Holden Customer 'Care' stonewalled, then closed the Holden Dealer's claim for a new engine (more to that but not here at this time). HCC effectively said my case is closed so take it to the Courts if I want to subpoena their technical reports. Queensland has recently passed Lemon Laws. As no likely new or equivalent low Km VF2 LS3 Calais Wagons are a likely alternative to my well looked after Slipstream Blue Calais, I will soon seek a full refund under Australian Consumer Law together with compensation for this abuse by GM.com - GM Australia. I don't need this but to warn others have posted a simple explanatory video (Link below = 3 minutes duration) and propose to create a more complex Part 2 video on 'where GMH Warranty stands today' once legal processes develop.
How can GM survive in Australia under whatever name if this is the way they honor Warranty claims resulting allegedly from manufacturing flaws or problems they are accountable under Warranty to fix or replace.
For those that will ask - 38,000Km traveled (90,000Km service due 'now' (dealer said to hold off on service when seeking a new engine)) - always been serviced by Holden Dealerships on time and with 5W30 Dexos approved oils, run mostly on 98 fuel and I drive it easy (car has had a good life and i expected to keep it for a long time). The Dealer wanted to put in a new long engine - Holden have my videos and the Dealers when kept overnight - GM Australia 'technical' said all is normal, Dealer backed down. The Dealer is allegedly an LS3 expert and the HCC people I have contacted admit they are not technical - I suggested to a '2 level up HCC supervisor' then they shouldn't make technical claims if they don't know what they are talking about.
How can GM survive in Australia under whatever name if this is the way they honor Warranty claims resulting allegedly from manufacturing flaws or problems they are accountable under Warranty to fix or replace.
For those that will ask - 38,000Km traveled (90,000Km service due 'now' (dealer said to hold off on service when seeking a new engine)) - always been serviced by Holden Dealerships on time and with 5W30 Dexos approved oils, run mostly on 98 fuel and I drive it easy (car has had a good life and i expected to keep it for a long time). The Dealer wanted to put in a new long engine - Holden have my videos and the Dealers when kept overnight - GM Australia 'technical' said all is normal, Dealer backed down. The Dealer is allegedly an LS3 expert and the HCC people I have contacted admit they are not technical - I suggested to a '2 level up HCC supervisor' then they shouldn't make technical claims if they don't know what they are talking about.
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