well pretty disappointed.
had to call telstra yesterday and after speaking to 3 people which took over an hour and 20 min of my time, im getting another phone.
my samsung has dead pixels, which when you have something light coloured on the screen you see yellow bar (roughly 10mm) going through the middle of the screen.
i find it absolute bullshit that under the consumer affairs act that states if the product i have purchased is faulty within the first 12 months im entilted to either a refund or exchange.
but telstra wont allow you to walk into a telstra shop and simply exchange it like every other normal shop, they have this 'stay connected' team that asked questions where i sat back and had to ask 'mate, are you taking the piss out of me?' after being asked have you tried switching the phone off and on again. i had to argue with the guy with him saying the phone needs to be repaired, im like fkn bullshit youre repairing it, im entilted to a new phone, and im getting a new phone.
long story short he said on the phone 'you should receive the phone by wednesday' then shortly i received an email saying:
As advised, we currently don't have the Samsung GLXYS5WHT in stock. At your request, we've now placed a priority order for this device.
We know how important your device is to you, so we're making every effort to get it to you as quickly as possible.
ffs! how can they not have them? smh these phone companies are pathetic.
