Thanks Hg King, time line is as I expected (2 months old? so was the owner also offered his full money back under ACL?).
From my own appalling treatment and from what I have been told by ethical Holden Dealership trained mechanics the culture and attitude of GM to Australian consumers has deteriorated to blatant abuse. Bullying seems to be the preferred 'repair alternative' while Australian Consumer Laws can be treated as or considered toothless (to my understanding only Queensland has to date strengthened its Consumer Laws re Lemon Laws for vehicles and violations under ACL - we will see how strong in practice these laws are, as this case IS a David and Goliath battle, even though the stones available in Queensland are bigger than other States).
Suggest: It comes down to as a NEW VEHICLE owner under full factory Warranty would you accept, as reported by the following and others that your low km engine is not normal/faulty with resulting serious damage occurring:
1. Accept RACQ's reported not to drive report, accept serious engine faults exist as one Holden dealer sought a new engine and another Holden dealer sought initially to replace lifters and camshaft then review further when disassembled ...
2. OR be bullied, ACCEPT 6 months of the culpable manufacturer's stonewalling, deflecting and denied repair. Being told by 'GM Australia and New Zealand' without evidence that the abnormal noises are normal. ACCEPT that widely recognized problems where widely shown examples result in serious engine damage can be overridden by GM's unsubstantiated claim that the noises are not demonstrating any damage when claimed so by GM Australia (the party accountable for repair cost$). Accept its OK being left without your only vehicle (without a loan vehicle since GM refuse to cover the Dealers $$$ for its repair of a vehicle under Full Factory Warranty)? A consumer inherently also purchases warranty as part of buying a new vehicle: I surely expect the Dealer and Manufacturer to honor that warranty, particularly when in my case the vehicle was well treated and serviced by Holden Dealerships within its time and distance limitations.
