Just Commodores Forum Community

It takes just a moment to join our fantastic community

Register

VCM OTR Owners

Discussion in 'VE Holden Commodore (2006 - 2013)' started by WogBoyz, Nov 19, 2010.

  1. Asmodai78

    Asmodai78 Active Member

    Messages:
    332
    Likes Received:
    25
    Trophy Points:
    28
    Joined:
    Jul 9, 2006
    Location:
    Vic
    Members Ride:
    VE Calais V Sportwagon
    yeah I was a bit taken back by how stand offish the guy was about it and how it was way out of their 12month warranty period, I've posted it on their FB page and will wait for a response if they don't delete it.
     
  2. blackve76

    blackve76 Well-Known Member

    Messages:
    1,601
    Likes Received:
    372
    Trophy Points:
    83
    Joined:
    Feb 9, 2013
    Location:
    there
    Members Ride:
    VE SS ute 360rwkw N/A, 2016 VF2 SS M6
    Have they deleted it? I did see it but gone now. Hopefully they replied to you not just a delete
     
  3. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    4,030
    Likes Received:
    3,432
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    Don't d!ck around with Facebook.

    Got directly to them and state your rights under the ACL.

    If no satisfaction, then go to your state consumer affairs body.
     
    VS_Pete and lmoengnr like this.
  4. Asmodai78

    Asmodai78 Active Member

    Messages:
    332
    Likes Received:
    25
    Trophy Points:
    28
    Joined:
    Jul 9, 2006
    Location:
    Vic
    Members Ride:
    VE Calais V Sportwagon
    *update*


    Screenshot (1).png
     
  5. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    4,030
    Likes Received:
    3,432
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    Remind them that consumer guarantees are greater than any manufacturer's express warranty.
     
    VS_Pete likes this.
  6. Asmodai78

    Asmodai78 Active Member

    Messages:
    332
    Likes Received:
    25
    Trophy Points:
    28
    Joined:
    Jul 9, 2006
    Location:
    Vic
    Members Ride:
    VE Calais V Sportwagon
    *update*

    Screenshot (2).png
     
  7. Asmodai78

    Asmodai78 Active Member

    Messages:
    332
    Likes Received:
    25
    Trophy Points:
    28
    Joined:
    Jul 9, 2006
    Location:
    Vic
    Members Ride:
    VE Calais V Sportwagon
    the problem going there is im 2hours away, so im not going to drive all the way there for them to say piss off, if im going there its because they will have a replacement waiting for me to pick up.
     
  8. VS 5.0

    VS 5.0 Well-Known Member

    Messages:
    4,030
    Likes Received:
    3,432
    Trophy Points:
    113
    Joined:
    Jul 17, 2006
    Location:
    Perth WA
    Members Ride:
    VE SSV Z Series M6
    When I say "go directly", I don't necessarily mean in person.

    It could be in person or on the phone. My point was stuff mucking around through Facebook.

    Having said that, it looks like they are being total wankers based on your last post.

    Time to pursue it through your local consumer affairs body.
     
  9. blackve76

    blackve76 Well-Known Member

    Messages:
    1,601
    Likes Received:
    372
    Trophy Points:
    83
    Joined:
    Feb 9, 2013
    Location:
    there
    Members Ride:
    VE SS ute 360rwkw N/A, 2016 VF2 SS M6
    atleast he has it in writing, VCM are dicks very poor form
     
    VS 5.0 likes this.
  10. Asmodai78

    Asmodai78 Active Member

    Messages:
    332
    Likes Received:
    25
    Trophy Points:
    28
    Joined:
    Jul 9, 2006
    Location:
    Vic
    Members Ride:
    VE Calais V Sportwagon
    Yup, just finished jumping through the hoops with the ACCC and they are interested, had to send them photos of the OTR and screen shot of the messenger convo, the dude on the phone knew exactly what I was talking about and at the end he said I should of gone Harrop LOL
     
  11. VS_Pete

    VS_Pete Donating Member

    Messages:
    4,348
    Likes Received:
    7,521
    Trophy Points:
    113
    Joined:
    Dec 23, 2007
    Location:
    Brisbane
    Members Ride:
    VE II SV6 MY12 SPORTWAGON
    LOL One of us hoons in the ACCC nice
     
    426Cuda and VS 5.0 like this.
  12. ChRiDDa

    ChRiDDa Active Member

    Messages:
    696
    Likes Received:
    97
    Trophy Points:
    28
    Joined:
    Jan 25, 2004
    Location:
    N/A
    Members Ride:
    VE SS-Z Sportwagon
    Very poor customer service indeed - a well known fault yet they’re denying any responsibility

    It’s not as if your request is unreasonable either - you’re merely after a replacement

    In all seriousness, what would this cost VCM to replace? The publicity this is generating could end up costing them a lot more!
     
  13. exanVZ

    exanVZ Active Member

    Messages:
    242
    Likes Received:
    31
    Trophy Points:
    28
    Joined:
    Feb 20, 2011
    Location:
    Perth
    Members Ride:
    VZ Thunder
    Do you guys really think it's reasonable for them to provide warranty on a piece of plastic after 5 years? pretty sure there is nothing in consumer law which says you should be entitled to a lifetime of warranty on anything you buy. If it was just outside of their warranty period, you would have a valid point, but in this case just get over it and buy a new one, or get a Harrop or DuSpeed if you think they are better.
     
    villn808 and 07GTS like this.
  14. MYVESSV8

    MYVESSV8 Well-Known Member

    Messages:
    2,808
    Likes Received:
    183
    Trophy Points:
    63
    Joined:
    Nov 28, 2009
    Location:
    Brisbane/GoldCoast
    Members Ride:
    VE 6LT M6
    the main issue is it was known fault, some turned up sooner than others, it is exactly the same fault, thus under consumer it has failed
     
  15. exanVZ

    exanVZ Active Member

    Messages:
    242
    Likes Received:
    31
    Trophy Points:
    28
    Joined:
    Feb 20, 2011
    Location:
    Perth
    Members Ride:
    VZ Thunder
    got a link to that part of the consumer legislation? I'm genuinely curious.
     
  16. Banjo79

    Banjo79 Active Member

    Messages:
    451
    Likes Received:
    141
    Trophy Points:
    43
    Joined:
    Apr 11, 2014
    Location:
    ...
    Members Ride:
    VF SS Sportwagon
    There is something wrong when the filter holder becomes more disposable than the filter itself.
     
    426Cuda likes this.
  17. ChRiDDa

    ChRiDDa Active Member

    Messages:
    696
    Likes Received:
    97
    Trophy Points:
    28
    Joined:
    Jan 25, 2004
    Location:
    N/A
    Members Ride:
    VE SS-Z Sportwagon
  18. blackve76

    blackve76 Well-Known Member

    Messages:
    1,601
    Likes Received:
    372
    Trophy Points:
    83
    Joined:
    Feb 9, 2013
    Location:
    there
    Members Ride:
    VE SS ute 360rwkw N/A, 2016 VF2 SS M6
    It's like the Holden VF steering issue, known fault but not a recall, bet there's heaps out there that have paid hard earned $$$ to repair, forums like this help spread the message about defective parts . Vcm should have had a recall on this year's ago but like a lot of businesses don't.
     
    VS 5.0 likes this.
  19. Asmodai78

    Asmodai78 Active Member

    Messages:
    332
    Likes Received:
    25
    Trophy Points:
    28
    Joined:
    Jul 9, 2006
    Location:
    Vic
    Members Ride:
    VE Calais V Sportwagon
    well according to them they did do a public service announcement on forums and other electronic media and extended the warranty to 2 year, I asked them for a copy of the PSA they apparently issued but they failed to produce one, ive searched countless google searches for it and there is nothing regarding a PSA, ive only found forums complaining about it
     
  20. blackve76

    blackve76 Well-Known Member

    Messages:
    1,601
    Likes Received:
    372
    Trophy Points:
    83
    Joined:
    Feb 9, 2013
    Location:
    there
    Members Ride:
    VE SS ute 360rwkw N/A, 2016 VF2 SS M6
    From memory they didn't release any thing it was a forum generated backlash. For a while they said everyone was overtightening clamps etc.
     

Share This Page