Dealer Delusions
Called my service manager today and quoted him the above. Said it was news to him. He has heard nothing and certainly seen no hard copy instructions saying that they were to do no further warranty fixes or that a fix would be available in September.
He did say that Holden pay them 0.2 hours (12 minutes) labour to install the software updates under warranty so he is hardly excited over the $ income when compared to the customer angst.
For those of us who have been told there tanks have been removed, sender units replaced, float arms bent. instrument clusters replaced or any other such fiction, we can be pretty sure that these "remedial actions" have never taken place. Holden have been aware of ther real problem since September 2004 - an overly complicated software/engine management/fuel measurement system which they got wrong. Why would they pay a dealer a warranty claim to remove the tank, replace sender units etc, when they KNOW what the real problen is. Only problem is that they DON'T KNOW HOW TO FIX IT. Feel lied to guys. In most cases you have been. The 5 cent pieces in my tray liner were in the same place after the service as before it and you can't take a VZ ute tank out without removing the tub liner. It was booked in for removal but at the end of the day the service guys told me "they ran out of time".
My guess is this is fast becoming a major embarrassment for GMH and they are probably throwing money at a solution. (hopefully)
I think they need to be kept on their toes and they we should take up other members' suggestions to approach GMH as a group.
I am retired, have a little time to waste and as most of you have guessed by now, am ready to progress this crusade with an evangelical zeal, and quite prepared to co-ordinate a group approach.
My suggestion is an electronic petition, If you are prepared to put your details in an email to me I will consolidate and forward it to GMs customer assistance plus provide them with a hard copy.
Would appreciate an indication of what details members think (and are prepared to provide.
Suggestions are;
VIN
Date of Purchase
Current KMs and date recorded
No of attempts for a dealer fix under warranty.
I am currently placing a flyer on as many VZ windscreens as I can manage as I am sure there are heaps of disgruntled owners out there who have not yet had the pleasure of discovering the justcommodores website.
The flyer reads
I am another VZ Holden owner. The fuel gauge/fuel measurement computer in my car, and in that of many other VZ owners of my acquaintance are unacceptably innacurate and all attempts by GMH to remedy this fault under warranty have been an unmitigated failure. GM now at least admit that they are "working on it".
We, as a group, are presenting a list of unsatisfactory vehicles to GMH and if your vehicle suffers the same design fault, we invite you to join ith us in our representations to GMH.
We are collecting the following information
VIN
Date of Purchase
Current KMs and date recorded
No of attempts for a dealer fix under warranty
which may either be emailed to me at [email protected] or mailed to
VZ Fuel Gauge
PO Box 1243
BOWRAL NSW 2576
Thank you for your participation