GM.com - Warning of what to expect now under ACL Warranty now Holden is gone.

[VCoz]

you have a lawyer fighting gm directly for you and that lawyer should be getting non redacted information, you are going to pay him/her a fair amount to fix this so make sure he/she is doing their job properly and try not to stress too much because it is the lawyers job to talk to gm and deal with them, that is what you are paying them for.

These is a lot of groundwork needed to be done first. GM stated disclosure will require a subpoena from the Court/Tribunal. GM Australia boasted they are in the Tribunals frequently (taken as don't mess with us). The pre legal process takes time and has a number of critical steps before getting there with confidence and likely hood of getting costs ordered. I have initiated some of these essential requirements and will do further - all powerful GM are controlling more than their dealers (I will explain later how this works for GM). NZ case was likely lucky - does not mean Australia will copy.

 

[Immortality]

LOL, we have fairly stringent consumer protection laws. No luck involved. Last time I checked the kangaroo's lived in Aussie

 

[stooge]

These is a lot of groundwork needed to be done first. GM stated disclosure will require a subpoena from the Court/Tribunal. GM Australia boasted they are in the Tribunals frequently (taken as don't mess with us). The pre legal process takes time and has a number of critical steps before getting there with confidence and likely hood of getting costs ordered. I have initiated some of these essential requirements and will do further - all powerful GM are controlling more than their dealers (I will explain later how this works for GM). NZ case was likely lucky - does not mean Australia will copy.

you yourself are really going to get no where with them, they dont care about what you request as a consumer which is clear.
you need to let a lawyer do the "groundwork" because they know how to correctly approach this type of matter.
gm is banking on you just bluffing that you will start litigation and you can see that by them giving you redacted documents.

your case should already be lodged with legal action pending which would have revealed those unredacted documents by now.

having back and forth arguments with them about other cases and countries is not going to get you anywhere, they are stonewalling you and they will continue to do so because they have been doing this to customers for the last 15+ years.
the treatment you are getting is not a new thing for gm and they have done the exact same thing to thousands of customers.

they used the same tactics to deny many engine replacements in other vehicles in tribunal cases and the cases that did win took months so start the ball rolling or you will be here in 6 months still fighting it.

 

[Skylarking]

I have widened my complaints an engine builder said to "just take it to the dealer, jump up and down and say I won't my engine fixed". It's NOT that easy under GM Australia rule.'

For the majority of cases, its simply the selling dealer that is on the hook for any repair/replacement/refund as required under ACL. The only reason a selling dealers bring Holden into the picture is so that they get directly reimbursed for "warranty" work and thus aren't out of pocket. But that requires the dealer to follow Holden rules and in essence it becomes a distraction.

Since it's normally the selling dealer that will be on the hook, that's why an engine builder would say go to the dealer and jump up and down.

But didn't you buy the car from Holden (the manufacturer), so the selling dealer and the manufacturer are one in the same which is more of a rock and hard place situation that would notmally be the case... End result is too much faffing around since Holden just don't give a ****....

So get a loan, get a lawyer, pay to have the engine stripped down and assessed by an expert in the field who is able to testify as to his findings. Then have the engine rebuilt before you take Holden (the seller) to court with your engineering proof and expert witnesses at the ready along with a full accounting of your defect repair costs and any consequential costs to date (including expert examination and whitness costs, car hire costs during repair, loan establishement costs, interest costs, ect)... Some costs are normally not awarded but Holden is being egedious here and they know the process is costly and banking on you going away... Just like Woolworths tried with NSW fuel contamination... and in the woolworths case the fuel testing and legal costs were awarded (which isnt normally the case)...

Then when you win, as i doubt you'd loose if well prepared, you can freely post the truth on all social media platforms about how unlawful holden behaved...

 

[Ron Burgundy]

These is a lot of groundwork needed to be done first. GM stated disclosure will require a subpoena from the Court/Tribunal. GM Australia boasted they are in the Tribunals frequently (taken as don't mess with us). The pre legal process takes time and has a number of critical steps before getting there with confidence and likely hood of getting costs ordered. I have initiated some of these essential requirements and will do further - all powerful GM are controlling more than their dealers (I will explain later how this works for GM). NZ case was likely lucky - does not mean Australia will copy.

I am happy to be your witness and discuss my case

 

[VS 5.0]

GM Australia boasted they are in the Tribunals frequently (taken as don't mess with us).

Tell them to put their d!cks back in their pants.

 

[VS 5.0]

so the selling dealer and the manufacturer are one in the same

Except that dealers are / were franchisees who have also been right royally screwed.

 

[stooge]

Except that dealers are / were franchisees who have also been right royally screwed.

true but that does not exempt them from their obligations under acl.
many dealers were happy to screw over customers before gm screwed the dealers over.

 

[VS 5.0]

true but that does not exempt them from their obligations under acl.
many dealers were happy to screw over customers before gm screwed the dealers over.

Absolutely.

Just correcting @Skylarking

 

[Skylarking]

Just correcting @Skylarking

Not sure what your correct as I’m aware franchisees have been royally screwed by Holden.

But your quote is too selective and out of context as i said that I thought @VCoz bought the car directly from Holden itself and not through a franchised dealer… hence if that’s true, the seller and the manufacturer are one in the same Pty Ltd and that’s not a nice place for VCoz to be… only able to deal with the one shitbag

As is, of the dealer that made the engine diagnosis isn’t the selling dealer, they couldn’t be dragged over the coals at the tribunal. So they could be witnesses for VCos but Holden just has to say they aren’t experts which won’t be a long bow for them to draw considering how they’ve screwed them all (the franchised dealers) and threw them under the bus just recently