Skylarking
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- Feb 3, 2018
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@Over 60 i’m glad it got sorted but it shouldn’t have taken such an effort on your part. The Holden trained service department should have handled this professionally and without error or drama.
In my book, if a service department can’t handle a simple service bulletin to change a seal, training or competency is a real issue and needs to be addressed. Likely the organisation needs a new service manager to lift the standard to where they should be.
As for HCC, it’s an organisation with poor processes that relies on the customer ringing about some issue (and likely angry about it when ringing) before they address the concern. There seems to be no desire to improve the processes to avoid the issues that result in a customer ringing up in the first instance. It’s a typical call center mentality but without an ability to have things escalated to a manager or senior exec for the more serious matters.
It’s all a sad indictment that will likely lead Holden into oblivion.
In my book, if a service department can’t handle a simple service bulletin to change a seal, training or competency is a real issue and needs to be addressed. Likely the organisation needs a new service manager to lift the standard to where they should be.
As for HCC, it’s an organisation with poor processes that relies on the customer ringing about some issue (and likely angry about it when ringing) before they address the concern. There seems to be no desire to improve the processes to avoid the issues that result in a customer ringing up in the first instance. It’s a typical call center mentality but without an ability to have things escalated to a manager or senior exec for the more serious matters.
It’s all a sad indictment that will likely lead Holden into oblivion.
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