I’ve recently had my insurance policy renewal come up and switched from Progressive to QBE. For me the dealbreaker is whether you can select your own repairer (as finding a decent repairer to properly look after your car with the right genuine parts and care is as unlikely as finding a Holden dealership that won’t rip you off in parts and service). Majority of insurance companies don’t let you choose your own anymore; even NRMA charge more now to enable an option to select own repairer. Even though everyone states lifetime guarantee on repairs, it’s more a case of not wanting to find out something dodgy had occurred. Had a mate’s VE go for crash repairs years back and after 4 years it was found that the repaint on one of the doors was poorly applied and rust had begun forming. I rather the repair had been done right in the first place than knowing my door is starting to rust.
Max agreed value for my Director was far too low at $54k from QBE so I went with their market value option instead as this is done at the time of the write-off and I am sure I can launch a case for a higher market value than $54k (I’ve only done 1500kms in it!). I also selected the 4 year new car replacement option as I figured I’d be content with a like-new Director they can find from a dealer or private, or even a brand new Commodore VXR which has a higher price than $54k. But the likelihood of a write off vs a repair is much lower hence going for an insurer letting you choose your trusted repairer was my preference.
For my Calais V V6 the 4 year new car replacement option and market value option was a no-brainer - market value is not that good for a the V6 and the new Calais V is VXR money. Again, want to make sure I can take it to a repairer who I know will do a decent job.