Jayssvz
Member
- Joined
- Apr 15, 2018
- Messages
- 41
- Reaction score
- 19
- Points
- 8
- Age
- 45
- Location
- Melbourne
- Members Ride
- 2012 VEii SSV Z
This is where you’re completely wrong bud.the thing is he does not have to accept your help he can ask for a refund and not be forced into technical support.
the customer can choose a refund or replacement and you do not get to specify which one and you cannot force him into "help" over his choice of a refund and that is a "full refund".
he has to send the entire product back but he does not need to include the original packaging and you have to cover the return cost.
at the end of the day it is your business and your product and you were the one forcing him into another avenue instead of providing the refund he asked for.
like i said mate the smart thing to do would have been to refund him as long as he sent it all back.
I did not force any thing. I did not decline a refund at the start. The client was seemingly helping with Troubleshooting at the start to try get the kit to work. The client DID NOT ask for a refund at the start NOR did they remove the kit from their car preparing for a refund.
and here’s the end of it because I am not continuing on with this.
All you have said really means nothing because you don’t know the details of the situation. You have taken one guys side blindly and believed his lies.
As I said I’m happy to send out the message chain to anyone. The other guy is not.
I did not do anything wrong. And the client asked for a 50% refund while keeping the entire kit. Without providing any evidence there even was an issue. The cost of the parts is far more than that. When this was explained he packed the shits even more had a sook and told me not to message him. See my screenshoot, It doesn’t say go get fucked. It says I’m happy to still resolve this even after you’ve treated me like ****.