RoganJosh
Active Member
- Joined
- May 29, 2013
- Messages
- 339
- Reaction score
- 42
- Points
- 28
- Location
- Sydney
- Members Ride
- Holden VF Calais V -V6
I eventually got a reply from Holden Customer service regarding the Map Updates.
Still no version numbers, but this is extremely disappointing.
Dear XXX,
Thank you for your patience. The MY17 map is a Q1 2015 map release version, which was released on March 2017.
Yours sincerely,
Priya V on behalf of Robert H
Holden Customer Care
So...
The MY17 update that they released in March 2017, and advertise on their website under service offerings,
(https://www.holden.com.au/owning/servicing?gclid=CjwKEAjw_bHHBRD4qbKukMiVgU0SJADr08ZZ6NB84gmt7ob1y3TCLJr_iNgxETruQx5Z6GBO9eUS7xoCD8vw_wcB&gclsrc=aw.ds),
as :
“Latest Map Update”
That supposedly includes:
“New and updated road network
Includes major infrastructure updates
Updated road features including one-way roads
Updated places of interest database”
...and that they charge $179 for, is ACTUALLY OVER 2 YEARS OLD, and is NOT the “LATEST” at all, and they do not provide this information ANYWHERE, or advise their dealers, or advise their customers prior to purchase that they are buying a product that is already well and truly out of date?
At the very least, I suspect that this is misleading advertising, and at best they are failing on their stated duty to provide “regular updates” to the GPS system in current model Holdens and at worst, the MyLink system that is included in our cars does not meet the specification requirements and is therefore hopelessly inadequate and not fit for the purpose it was intended for.
The only way you going to hold them to account it to take them to Consumer Affairs like I did. Numerous email complaints fell on deaf ears. I pointed this out at my Tribunal Hearing as it says it in the Owners Manual. I got mine done for free in July last year and also got them to agree to a complimentary upgrade in the future , so this one is on Holden !
It's the latest one from Holden , not that it's new and current data LOL