A couple of months ago, while I was waiting for missus to do whatever they do in large shopping centres, I wandered into a Holden dealer to have a look at a AWD Tourer, with a story about how I wanted to update my (fictional) V6 Adventra.
I was accosted by a young, eager sales-puppy, got talking, and he knew all about Adventras, they were heavy on the fuel, the gearboxes were fragile, and were not a real 4WD.
Hardly a good start, bagging your past products.
I asked how the AWD system worked, with the torque vectoring thingy stuff, he got confused and fetched an older, more experienced sales-puppy, who insisted on showing me all the electronic driver aid whizbangs that I was not interested in, but no info about my question.
We were then joined by the sales-old-dog who dismissed the other two by telepathic communication, and he also was none the wiser about the operations of the AWD in comparison the VZ system.
By telepathic means, he decided that I was not fair dinkum, just another tyre kicker wasting his time, his coffee was getting cold, and so was his attitude towards me.
This helps Holden to not sell cars, and if I had been a genuine buyer, I would not have bought one from this particular dealership.